For years, the most aggravating argument against the virtue of streaming media on the web versus “television” has been consistency of the user experience; however, for the last three [3] days I have been waiting for MTV on Time Warner Cable to figure out that their NYC TWC “guide” has been totally off…
Right now, the schedule dictates I should be watching a program called ” The Girls of Hedsor Hall” – but what is actually on is the program “TI’s Redemption” –
This may seem minor, except for that the programming on the TWC “guide” has been off track for 3 days and no one has picked this up as an issue nor has anyone they corrected it. There are plenty of other issues, like On Demand videos that simply don’t play, the guide gets stuck constantly and I always have to reboot the box.
I am also pretty pissed off at Time Warner since I went and ordered new STB’s for my home, they sent over a thrid party contractor – who was a bit of an idiot actually… and all the STB’s were refurbished. And now, TWC is advertising the “Start over” feature that simply doesn’t work on my STB’s.
Yet more examples of end-user frustration and confusion that will hurt us all in the end.
If TWC can’t ge it right, they should at least have someone on their internal teams watching their own channels to ensure that we are getting the “end user experience” they promise …
I have to say, it’s been 4 days now since their “TWC guide has been out of sync with their programing, and it is critically disjointing…
Hey, TIME WARNER CABLE — I feel let down, you are supposed to be the best of the best…
