This is totally “off topic” – but maybe not that far…. I had to endure the humiliation of getting automated calls from T-Mobile, my wireless carrier, due to late payment on a bill. (Yes, when clients pay me late my bills get paid late. ) I decided it was not in my best interest to ignore the calls and I figured that I would just tell the truth and let the Universe decide if I was going to have phone service tomorrow. I answered the call and followed the automated cues to get to a representative.
Once on, the “Financial Adviser” was surprisingly sympathetic! I explained my situation, that checks are farther and few between these days due to the FINANCIAL COLLAPSE around us all… the client promised that the check is in the mail…
The voice on the other end of the phone consoled me and said “I understand, a lot of people are having a difficult time right now. And I will certainly be glad to help you out with your service extension.” I told him I would be able to make a payment by the end of the week, he said “That’s no problem. I can arrange that for you. And at this time, I would like to point out that if you visit T-Mobile.com you will notice our Career section on the website. T-Mobile is a great place to work and has been awarded Best Place to Work…” etc. etc.
I was taken aback at not only the “compassion” that the Financial Adviser showed me, but that perhaps T-Mobile as a Corporate entity has an initiative to be part of the solution in our economy rather than an evil culprit like some other entities out there.
Is this really a new day? Are we really approaching the dawn of a compassionate corporate culture??
What do you think?
I really doubt it. Make sure they are not charging you interest for every and each day you are late.
Actually, I looked into this and there were no additional charges yet on my account – but what I was really impressed by in this whole scenario, was that they pitched me working at T-Mobile … not so much that my service was extended.
Thanks for reading!
Nico